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Customer Service

Contacting us

Phone: 1-413-458-6067

Email: sales@everythingprimitives.com

Online Contact Form


Shipping Information

How much does shipping cost?

We offer a flat $7.95 shipping rate on all orders under $75, and FREE SHIPPING on all orders over $75 within the continental U.S. To qualify for free shipping, simply add $75 or more of products to your shopping basket and select the option for "Ground Shipping" during check out.

*For all international shipments, a shipping quote is required before ordering. Please contact us either using our contact form, or call us at 413-458-6067 to get started.

When will my order ship?

Please check the product description(s) for approximate shipping times. Once your order has been processed for shipment you will receive a shipment notification via email that will contain tracking information for your order. You can also check the status of your order by logging in to your account using the tab located at the top of our website.

*Some of our products are shipped directly from the supplier. If you placed an order with multiple items, your order may arrive in multiple shipments and boxes.

**International orders may take an additional 3-5 days to process and ship. 

What shipping services do you use?

Orders are shipped through either UPS, FedEx or USPS depending on your location and the items you ordered. When your order ships you will receive a shipment notification via email that will contain tracking information along with the shipping service and provider that was used.


Return Policy

Merchandise Returns

We are very proud of our products and want you to be completely satisfied with your purchase. If you are not completely satisfied with your purchase, return or exchange it within 30 days of receipt for a refund. A 10% restocking fee will be charged for returned merchandise. Items must be returned in their original condition and packaging.

To make a return, please call us at 1-413-458-6067 or use our contact form to get started.

Please make sure your return is adequately packed and insured before sending it back to us.

Please ship returns to:

Everything Primitives
Order #
1345 Main St.
Williamstown, MA 01267.

We make every effort to process returns in a timely fashion. You can expect to see a refund within 1-2 business days after we receive your returned merchandise. Once your return has been processed, you will receive an email notification with your return details.

Damaged or Defective Merchandise

If you receive damaged or defective merchandise please call us at 1-413-458-6067. We will replace the item(s) immediately or issue you a full refund.


Taxes

We are required by law to charge 6.25% state sales tax for all Massachusetts customers. We do not charge sales tax for customers of any other states to which we ship.

 

 


 

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